These Terms and Conditions govern the provision of removal and associated services carried out by the removal company operating in and around Dulwich. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal service provider offering removal, packing, storage, and related services in Dulwich and surrounding areas.
1.2 "Customer" means the individual, business, or organisation that requests, books, or uses the services of the Company.
1.3 "Services" means any removal, packing, unpacking, loading, unloading, transportation, storage, or associated services provided by the Company.
1.4 "Goods" means all personal effects, furniture, equipment, and any other items that are the subject of the Services.
1.5 "Premises" means the collection address, the delivery address, and any other location at which the Services are carried out.
2.1 The Company provides domestic and commercial removal services, including but not limited to packing, loading, transportation, unloading, and optional short-term storage.
2.2 The exact nature and extent of the Services will be agreed with the Customer during the quotation and booking process and confirmed in writing where applicable.
2.3 Any additional services requested by the Customer on the day of removal, or after the initial agreement, may incur further charges and will be subject to staff and vehicle availability.
3.1 Customers may request a quotation by providing accurate and complete information about the Goods, the Premises, access conditions, dates, and any special requirements.
3.2 Quotations are typically based on the information supplied by the Customer, including the volume of Goods, distance, and any special handling needs. If the information provided proves to be inaccurate or incomplete, the Company reserves the right to amend the quotation or apply additional charges.
3.3 A booking is only confirmed once the Customer has accepted the quotation and, where required, paid any deposit or pre-payment requested by the Company.
3.4 Provisional bookings or verbal indications of intention to book do not constitute a confirmed booking. The Company may offer dates and times on a first-come, first-served basis and cannot guarantee availability until confirmation has been received.
3.5 The Customer is responsible for ensuring that the date, time, and addresses specified in the booking confirmation are correct. Any changes must be communicated to the Company as soon as possible and may result in revised charges.
4.1 Unless otherwise stated, all quotations are exclusive of additional charges such as parking fees, congestion charges, tolls, and any local authority permits required for loading or parking near the Premises.
4.2 Quotations are usually provided for a specific list of Goods and for specific Premises. Any increase in volume, additional items, change of address, changes in access (for example, use of stairs, lifts, or long carrying distances) or additional services may affect the final price.
4.3 The Company reserves the right to adjust prices to reflect changes in fuel costs, labour costs, or other factors beyond its control, provided that the Customer is informed in advance of the Service date.
4.4 All prices are stated in pounds sterling and are subject to any applicable taxes or fees as required by law.
5.1 The Company may require full or partial payment in advance of the Service date. Any required deposit or pre-payment will be specified in the quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, payment of the balance is due on or before the completion of the Services on the removal day.
5.3 The Company accepts payment by methods specified during the booking process. The Customer must ensure that cleared funds are available at the time payment is due.
5.4 If payment is not made when due, the Company reserves the right to refuse to carry out or complete the Services and may retain Goods until payment is made in full.
5.5 Late payments may be subject to interest or administration fees at a reasonable rate, calculated from the date the payment became due until it is received in full.
6.1 If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as early as possible.
6.2 The Company may apply cancellation charges depending on the notice period provided by the Customer:
a) Cancellation more than 7 days before the Service date: the Company may refund any deposit paid, less reasonable administrative costs.
b) Cancellation between 2 and 7 days before the Service date: the Company may charge up to 50 percent of the quoted price.
c) Cancellation within 48 hours of the Service date or failure to provide access on the day: the Company may charge up to 100 percent of the quoted price.
6.3 Postponements are treated as cancellations and new bookings. The Company may, at its discretion, waive or reduce charges where a postponement is agreed and an alternative date is available.
6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will aim to provide as much notice as reasonably possible and offer an alternative date or refund any payments already made for services not performed.
7.1 The Customer must provide accurate information about the Goods and Premises, including any access restrictions, parking limitations, and special handling requirements.
7.2 The Customer is responsible for arranging suitable parking and any necessary permits for the Company’s vehicles at both collection and delivery addresses. Any parking penalties or fines incurred as a result of inadequate arrangements or instructions may be charged to the Customer.
7.3 The Customer must ensure that the Goods are properly packed, safe to handle, and ready for transport, unless the Company has been specifically engaged to provide packing services.
7.4 The Customer must remove or secure any items that may cause damage or pose a risk to staff, vehicles, or property, including loose fittings, fixtures, and hazardous materials.
7.5 The Customer, or a designated representative, should be present at the Premises during the Services to provide instructions and confirm that all Goods have been loaded and unloaded as required.
8.1 The Company does not carry or store the following items:
a) Hazardous, flammable, or explosive materials such as gas cylinders, petrol, paints, solvents, fireworks, and chemicals.
b) Perishable or refrigerated goods, including food items that may spoil during transit or storage.
c) Illegal goods or items prohibited by law.
d) Any items of exceptional value, including but not limited to jewellery, cash, precious metals, important documents, securities, or collections, unless specifically agreed in writing.
8.2 The Customer must not include any excluded items in the Goods and must inform the Company in advance of any items that might require special care or handling.
9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
9.2 The Company’s liability for loss of or damage to Goods, property, or premises is limited to a reasonable amount, having regard to the nature of the Goods and the fees charged for the Services, unless a higher level of cover has been expressly agreed in writing.
9.3 The Company will not be liable for:
a) Loss or damage resulting from the Customer’s failure to pack Goods properly, unless the Company has provided packing services.
b) Loss or damage to fragile or delicate items that were not suitably protected or for which the Customer failed to notify the Company of their fragility.
c) Normal wear and tear, minor scuffs, or cosmetic damage that may occur during handling, where reasonable care has been taken.
d) Loss of or damage to Goods arising from inherent defects, natural deterioration, moth, vermin, or changes in atmospheric conditions.
e) Indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.
9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. The Customer must provide details and, where possible, evidence of the loss or damage.
9.5 The Company’s total liability for any claim arising out of or in connection with the Services shall not exceed the value of the Goods affected or the fees paid for the Services, whichever is lower, unless otherwise agreed.
10.1 The Customer must ensure that there is adequate and safe access to the Premises for vehicles, staff, and equipment.
10.2 If the Company encounters difficulties with access, such as blocked entrances, narrow roads, or internal restrictions, it may be necessary to use additional staff, equipment, or vehicles. Any resulting additional costs may be charged to the Customer.
10.3 The Company is not liable for delays caused by circumstances beyond its control, including traffic conditions, road closures, weather, accidents, or delays caused by the Customer or third parties.
10.4 Waiting time caused by the Customer, such as delays in gaining access to the Premises or delays in obtaining keys, may be charged as an additional fee at the Company’s prevailing hourly rate.
11.1 The Company will comply with applicable waste and environmental regulations when handling, transporting, or disposing of unwanted items and materials.
11.2 The Company is not obliged to remove or dispose of waste or unwanted items unless such services have been specifically requested and agreed as part of the booking.
11.3 Where the Company agrees to remove and dispose of items, the Customer confirms that they have the authority to instruct such removal and that the items do not contain hazardous or prohibited materials.
11.4 Any disposal charges, including local authority fees, recycling costs, or charges levied by licensed waste facilities, may be passed on to the Customer and will be explained as part of the quotation or as soon as they become known.
11.5 The Customer must not request the Company to dispose of waste in a manner that would breach local or national environmental regulations, including fly-tipping or unlawful dumping.
12.1 The Company maintains appropriate insurance cover for its operations in accordance with industry standards and legal requirements.
12.2 The level of cover and key exclusions may be made available to the Customer upon request. It is the Customer’s responsibility to consider whether additional insurance is required for high-value Goods or special circumstances.
12.3 Where the Customer arranges their own insurance, the Customer is responsible for complying with all conditions imposed by their insurer.
13.1 Where the Company provides storage services, Goods will be stored in facilities chosen by the Company, which may be operated by a third party.
13.2 Storage charges will be quoted separately and are typically payable in advance. Failure to pay storage charges may result in the Company exercising a lien over the Goods and retaining them until all outstanding sums have been settled.
13.3 While in storage, access to Goods may be limited and may require advance notice. The Company may charge a handling fee for retrieval or partial access.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
14.2 The Company will make reasonable efforts to investigate and resolve complaints in a fair and timely manner.
14.3 If a dispute cannot be resolved directly between the parties, either party may seek to resolve the matter through mediation or other appropriate dispute resolution methods before commencing legal proceedings, where reasonably practicable.
15.1 The Company will collect and process personal information about the Customer only to the extent necessary to provide the Services, manage bookings, and comply with legal obligations.
15.2 Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to protect personal information against unauthorised access, loss, or misuse.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.
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| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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